Frequently Asked Questions
Everything you need to know about your Wield VR experience.
What is the typical shipping timeframe for orders?
We process most orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Do your VR accessories come with a warranty?
Yes, all Wield VR hardware and peripherals are covered by a 12-month limited warranty that protects against manufacturing defects and technical malfunctions.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for all products in their original packaging. If you are not completely satisfied with your purchase, contact our support team to initiate a return and receive a full refund.
Are Wield VR products compatible with all major headsets?
Our products are designed to be cross-platform. Most of our gear is compatible with Meta Quest, Valve Index, HP Reverb G2, and HTC Vive systems. Please check the specific product page for detailed compatibility lists.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any applicable import duties or taxes charged by their local customs office.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.