Returns & Exchanges

At Wield VR, we stand by the quality of our immersion gear and offer a 30-day return window for all hardware in original condition. If your equipment doesn't perfectly enhance your virtual experience, we are committed to making it right.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Gear

Securely pack the electronics in their original packaging, ensuring all haptic components, cables, and manuals are included to avoid restocking fees.

3

Ship the Package

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

4

Inspection and Refund

Once our technicians verify the hardware's functionality, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing